Aselectric vehicles make their way into business fleets, companies are equipping their parking lots with charging stations. But once this equipment is up and running, there's another challenge: ensuring it's always working properly. Invisible breakdowns, intermittent malfunctions, offline charging stations... Without a supervision system, these problems can go undetected, undermining service availability. Intelligent supervisionchanges all that. By detecting anomalies in real time, it reduces incidents, enables faster action and prolongs the life of infrastructures. Let's find out how this technical lever is becoming a strategic asset for every electrified company.
Understanding charging station faults: an underestimated challenge
A charging station that doesn't work means a vehicle immobilized, a frustrated employee, or even a loss of business. Before we can even talk about resolving breakdowns, we need to be able to detect them effectively, understand their nature and know how to react to them.
The most common causes of malfunctions
In the majority of cases, breakdowns are linked to fairly simple technical elements, but with immediate consequences. Among the most frequent are:
- Communication failures between the terminal and the network, particularly in the absence of connectivity or in the event of a server outage.
- Hardware faults: damaged cable, non-functional control screen, inactive badge reader.
- Electrical installation problems: blown circuit breakers, unstable voltages or poorly wired outlets.
- Software updates not carried out: a bollard that is not kept up to date may become incompatible with certain vehicles.
- User errors: incorrectly connected cable, unrecognized badge, etc.
Without supervision, these incidents can sometimes go undetected for several days, particularly in lightly frequented parking lots. This delay in detection prevents rapid intervention, resulting in prolonged downtime.
Intelligent supervision, on the other hand,automates anomaly detection, sends alerts in real time and classifies incidents according to their level of criticality. This level of responsiveness is essential to guarantee reliable service and limit operating losses.
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Intelligent supervision: turning fault detection into an operational advantage
Intelligent supervision is not an option. It's a strategic tool for all companies that want to ensure the reliability of their recharging infrastructures while keeping operating costs under control.
From remote diagnosis to targeted intervention
Thanks to connected supervision software, each terminal transmits its operating status, error logs and session data in real time. This makes it possible to :
- Immediately identify the source of the malfunction (hardware, software, network).
- Avoid unnecessary travel: if the fault is software-related, it can often be resolved remotely (reboot, update, reset).
- Prepare technicians in advance: for on-site interventions, a precise diagnosis ensures that the right parts and tools are available, thus reducing downtime.
A good supervision system saves precious time andoptimizes the human resources mobilized for maintenance.
Customized alerts for every type of incident
Not all faults are equally serious. A bollard completely offline, an incomplete recharge or a badge problem do not have the same impact. That's why intelligent supervision makes it possible to :
- Prioritize alerts according to urgency.
- Configure customized alert thresholds according to site usage.
- View fleet status at a glance on a map or dashboard.
With this control system, technical managers can intervene more quickly and, above all, more intelligently, by prioritizing critical actions. The result: fewer service losses and better overall terminal availability.
Preventive maintenance and supervision: the winning duo against breakdowns
Early detection of faults is essential, but preventing them is even more profitable. This is where intelligent supervision comes into its own, as part of a preventive rather than curative maintenance approach.
Anticipate failures before they become critical
Thanks to continuous analysis of the data collected by the supervision system (frequency of use, operating temperature, recharging cycles, etc.), it becomes possible to spot the warning signs of a future malfunction. This makes it possible, for example, to :
- Plan to replace a faulty cable before it breaks.
- Detect a terminal whose performance is declining (longer charging time, frequent errors).
- Schedule a software update before it causes incompatibility.
This type of early intervention considerably extends equipment life, while reducing long-term maintenance costs.
Reduce emergency call-outs and improve uptime
The implementation of a preventive maintenance program driven by supervision enables :
- Reduce emergency interventions, which are often costly and disorganized.
- Avoid prolonged service interruptions that impact users.
- Maintain an availability rate of over 95%, essential for professional fleets or customer parking lots.
By centralizing all data on a single platform, maintenance teams can plan their interventions according to priorities and the actual condition of the bollards, rather than just on the basis of user reports. A paradigm shift that makes all the difference in the field.
Supervision and security: a pillar of compliance and risk avoidance
Breakdowns are not just a problem of comfort or availability. In some cases, they can also lead to safety risks . security risks for users or the infrastructure. Intelligent supervision can also monitor these sensitive aspects and ensure ongoing compliance with current standards.
Identify critical safety anomalies
A bollard can present risks even when not completely out of service: overheating, short-circuit, poor contact at the plug, etc. The supervision system makes it possible to :
- Detect overcurrents or unusual temperature rises, which may signal a hazard.
- Receive instant alerts in the event of tripped circuit breakers or emergency shutdowns.
- Track all incidents to analyze their cause and learn from them.
By combining this technical watch with regular checks, companies can drastically reduce the risk of electrical incidents.
Effortless compliance with IRVE regulations
With the growing popularity of electric vehicles, regulations governing IRVE (Infrastructures de Recharge pour Véhicules Électriques) installations have been tightened. It is now imperative to :
- Monitor the condition of bollards over time, to ensure their safe use.
- Keep a record of maintenance work carried out.
- Document incidents and interventions in the event of a control or audit.
Supervision centralizes all this data, enabling companies to demonstrate their compliance in just a few clicks. This is an enormous time-saver for site managers and technical supervisors, who avoid tedious administrative procedures and potentially penalizing oversights.
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