Supervision and maintenance

Supervision takeover and maintenance

Delegate the complexity of supervising your charging stations to the Bump experts!

supervisory recovery

Over 30,000 users enjoy Bump services

Supervision takeover and update of your charging stations

Is your site already equipped with charging stations? No problem, we can take over your entire infrastructure and supervise all your charging stations!

Audit and intervention throughout France

Audit and intervention capability throughout France, integration of your terminals into our CMMS, real-time tracking of your fleet and interventions via our platform.

OCPP-compatible return for all terminal models

Close relations with terminal manufacturers for ongoing R&D work, firmware updates and retrofits.

98% availability of charge points guaranteed

Contractual commitment and monitoring of platform availability rate

Key stages of a supervision takeover

Bump guarantees a successful takeover, thanks to a complete procedure, from the initial technical audit to ongoing monitoring.
supervision audit

Site audits

Checking the condition of charging points

Understanding the infrastructure

Communication network check

Compatibility study and integration testing

on-site supervisory recovery

Supervision takeover

Certified technician

Charge points connection and network settings

System update

Migration to our supervision tool

Load tests

supervisory recovery

Bump Supervision

A turnkey solution where everything is managed remotely. In the event of a problem, our technicians intervene without you having to worry about it.

Remote maintenance

Evolutive remote maintenance (update)

Remedial remote maintenance

Curative field maintenance (parts replacement)

Digital solutions

Supervision portal

All your station's activity controlled from the Bump management platform.

Real-time station status

Check the occupancy and status of your charging stations and track recharges live.

Charging power

Optimize your fleet management with a view of load curves.

Autonomous operations

Take control of your charging stations: restart, unlock the cable and stop your terminals remotely.

Bump Charge Mobile App

Keep perfect control of your fleet's recharges

Recharge tracking

Employee notification and real-time monitoring

Route optimisation

Route planning and station reservation

Consumption limits

Price overrun alerts and kWh declaration

Maintenance without hidden costs

We provide fully transparent maintenance of your charging stations, including all operations and incidents.

Charging stations monitoring

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Charge points status is available in real time directly on the portal. Find out which charge points are active, which are down and which are under maintenance.

Incident reporting

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Charge point status and tracking of incident resolution with date of intervention

100% corrective maintenance included

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Spare parts and labor are included in the maintenance (and we have stocks all over France).

on-site supervisory recovery

Guaranteed stations availability

98% uptime guaranteed

"The supervision portal allows us to better understand our charging needs and efficiently manage our fleet of charging stations."
alexandre lambert
Alexandre Lambert
Manager, Transversal Synergies & Environmental Strategy Division
electric fleet Enedis

3 619

charge points taken over in 3 months

5 times

less incidents

30%

less loss of connectivity

A state-of-the-art recharging network in collaboration with our partners

Simplify your switch to electric with Bump

Offer the best charging solution, without financing.

Start now

Frequently asked questions

Need to know more? Here are the most frequently asked questions about our supervisory takeover offer

What is charging station supervision?

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Charging station supervision involves remote management and real-time monitoring of your entire electric vehicle charging infrastructure. This is crucial for businesses, as it ensures optimum availability of charging stations, enables intelligent energy management and provides an overview of equipment usage and performance. This is all the more important in a context where recharging is becoming a major issue for corporate fleets, guaranteeing a smooth and efficient energy transition.

How can supervisory control improve the management of my charging stations?

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Supervision by a specialized service provider enables you to outsource the technical monitoring of your charging stations. This includes monitoring charging sessions, proactively resolving incidents and optimizing energy distribution according to actual needs. Thanks to an advanced supervision software solution, you benefit from simplified management and a better understanding of your usage data, essential for the evolution of your recharging infrastructure.

What are the main features of supervision software for charging stations?

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Efficient supervision software for charging stations offers several key functionalities such as real-time monitoring, incident management, activity reporting, and integration with third-party systems. It also enables intelligent energy management to optimize consumption and reduce costs, while ensuring safety and compliance.

What type of maintenance is included in a charging station supervision contract?

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Maintenance within a charging station supervision framework encompasses both preventive maintenance, to anticipate possible failures, and corrective maintenance, to intervene rapidly in the event of a breakdown. This includes software updates, regular inspections and any necessary repairs, ensuring the longevity and reliability of your recharging network.

How does remote supervision optimize the experience of electric vehicle users?

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Remote supervision ensures maximum availability of charging stations and enhanced responsiveness in the event of problems, providing a smooth, hassle-free user experience. It also enables software updates and enhancements to be deployed remotely, continually enriching the charging experience for electric vehicle drivers.

Why is data management crucial to the efficiency of a charging station?

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Managing the data collected by supervision systems makes it possible to analyze charging habits, optimize operations and forecast future infrastructure requirements. It is fundamental to making informed decisions about charging network expansion, and tailoring services to specific user and business needs.

What are the best practices for ensuring the safety and compliance of my electric charging network?

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To ensure the safety and conformity of your charging network, it is essential to choose certified equipment, comply with current installation and maintenance standards, and set up constant supervision. Hiring a specialized service provider means you benefit from in-depth expertise and a regulatory watch, ensuring that your recharging infrastructure remains safe, reliable and compliant with local and European regulations.

What kind of maintenance services does a charging station operator offer companies?

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A charging station operator generally offers two types of maintenance service: preventive and corrective. Preventive maintenance includes regular inspections, diagnostics and software updates to avoid breakdowns. Corrective maintenance intervenes in the event of a malfunction to repair or replace faulty components. These services ensure the smooth running of your electrical installations and the continuity of charging activity for company vehicles.

The choice of a maintenance solution for electric charging stations will depend on a number of factors, such as the size and type of your vehicle fleet, the specifics of your installation and your operational needs. It is advisable to look for a solution offering comprehensive coverage, including both preventive and corrective maintenance, as well as technical assistance and responsive customer support.

What is preventive maintenance for a charging station?

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Preventive maintenance for a charging station in a corporate context includes regular system checks, functionality tests, software updates and safety checks. The aim is to detect and resolve potential problems before they occur, thereby reducing the risk of breakdowns and ensuring optimum availability of the charging stations for the company's electric vehicles.

What role does supervision software play in the maintenance of electric charging stations?

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Supervision software plays a crucial role in the maintenance of charging stations, enabling real-time monitoring of system performance and health. It provides early warnings of malfunctions, facilitates remote diagnosis, and often enables software repairs to be carried out without physical intervention, optimizing operational efficiency and minimizing downtime.

What challenges can companies face in installing and maintaining electric charging stations?

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The challenges associated with installing and maintaining electric charging stations for businesses can include compliance with electrical standards, managing peak energy demand, integration with existing systems and the need to minimize service interruptions. Choosing an experienced operator and the right maintenance solution are key to overcoming these challenges.

How does the remote management platform contribute to efficient maintenance of charging stations?

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A remote management platform contributes significantly to maintenance efficiency by providing complete visibility of the status and performance of charging stations. It enables rapid intervention in the event of a problem, efficient planning of preventive maintenance, and ensures that charging stations are always operational to meet the company's electric vehicle recharging needs.